Shipping and Refund Policy
Order Processing Times
For custom orders, It will take approximately 5-10days to make your order depending on current order volume before your product is shipped out.
For In Stock/Ready to ship products, they will be shipped within 3 days of ordering.
Please make a note on the cart page if you require urgent shipping I am happy to accomodate.
Packaging
As an eco business, the environment is considered in all of my decisions. Therefore your products will be packaged in either repurposed, compostable or recyclable packaging. I would appreciate if you could dispose of these items in the most environmentally friendly way.
Shipping Partners
For Domestic orders, your products are shipped via Australia Post or Sendle, depending which option you choose at checkout. Sendle is not the carrier itself but the agent, they will arrange your delivery with either Couriers Please or Amarex - this selection is under 'Courier'.
For Snack Bags and Swim Nappies - 'NO tracking' can be selected. Please be aware your products will be sent via envelope with Australia Post's letter service at our own risk, and these envelopes can not be tracked
Shipping Times
For domestic orders: Shipping times vary depending on location. Branches Of Me is located on the NSW Central Coast. Therefore metro Sydney can expect their order within 2-3 days, regional 3-5 days and interstate 5-14 days. For WA please allow up to 14days.
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Small parcels start from $8 - This suits most of my products; including Towel Rolls. A compostable satchel or a cardboard envelope is used.
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Medium parcels start from $14 - This will suit combined larger products, and is usually sent in a box i make myself from other recycled boxes
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Large parcels starts from $18 - Your order will be sent in a box made by myself from other recycled boxes
- NEW - I now offer FREE SHIPPING on orders over $80. This will be sent by Courier if your address is covered, if not your parcel will be sent with AusPost. For orders within Australia ONLY.
For International Orders
Australia Post is used for International orders and the time frame varies from country to country. Please use this guide to check your country: https://auspost.com.au/service-updates/international-delivery-updates
Unfortunately I DO NOT Ship to all US, Canada, EU and UK countries at this stage
(This is due to the countries import taxes and/or insurance restrictions)
Edit** You can now order to the UK and EUROPE from my Etsy Store:
https://www.etsy.com/au/shop/BranchesOfMeShop
Refunds
It is important to me that you are satisfied with your purchase from Branches Of Me. If you are not satisfied, an item may be returned for a refund within 21 days of shipping confirmation.
Excluding Swim Nappies, Cloth pads, Make up Pads and Breast Pads due to hygiene reasons
To be eligible for a refund an item must be unused, in the same condition in which you received it, and in its original packaging. Refunds will only be given to the original purchaser. Please note that custom made items may only be returned for a refund if it contains a manufacturing defect.
For change of mind purchases please contact me to discuss at branches.of.me@outlook.com
Returns on Swim Nappies, Cloth Pads, Make Up Pads and Breastpads can ONLY be made if they are faulty. If you feel there is a problem with the product received, please contact me via email: branches.of.me@outlook.com and include the following information:
Your email address
Invoice number
Date of purchase
Name of product
Reason for returning the product
I will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product(s). I reserve the right to reject a request for a refund if a returned item is not in its original condition when I receive it.
All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser. Branches Of Me reserves the right to change, modify, add or remove any part of this Returns and Refunds Policy at any time and without notice.
Please contact me if you have any concerns, I want you to love your products and would like to hear from you if there are any issues so i can help to resolve them
Carbon Checkout
In 2021, we partnered with Carbon Checkout to provide an added service to our customers with innovative carbon offset options within our checkout process
All Branches Of Me customers now have the option to offset the carbon emissions of your order, and track your emission reductions post-purchase to see the impact of your contributions in real renewable energy projects on the ground
Our collective contributions are now supporting renewable wind projects that are curbing global carbon emissions while building the renewable energy infrastructure that will sustain our future
Visit www.carboncheckout.com for more information
Blog
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Ditching the paper towel
Paper towel is such a common product in most households. And it is used for so many purposes, for many people. But have you ever thought about the waste? Paper towel...
Ditching the paper towel
Paper towel is such a common product in most households. And it is used for so many purposes, for many people. But have you ever thought about the waste? Paper towel...
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Our Weekly Rubbish
It hurts my soul when people throw things away and they take no responsibility for what happens to it once it leaves their home. Out of sight out of...
Our Weekly Rubbish
It hurts my soul when people throw things away and they take no responsibility for what happens to it once it leaves their home. Out of sight out of...
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Are you thinking about making the switch to sha...
Are you thinking about making the switch to shampoo bars? Or perhaps you have already but are having some challenges?
Are you thinking about making the switch to sha...
Are you thinking about making the switch to shampoo bars? Or perhaps you have already but are having some challenges?
