FAQ'S



Who is Branches Of Me?
Hi I am Lisa, an English mother of 2 living in Australia, sewing my heart out to make Eco Products for you and your home. More about me here

 

Where are we located?
Budgewoi, on the Central Coast of NSW, Australia

 

Where do we ship?
We ship across Australia, and to many other countries, unfortunately at this stage, we cannot ship to Europe, UK, Canada and USA

 

Who do we ship with?
At the checkout you can choose 3 options: 
  • No Tracking for small envelopes: in an envelope with  Australia Post 
  • stamps
  • Australia Post Parcel
  • Courier  - We choose Sendle, who use Couriers please or FastWays.(Cannot ship to  PO Boxes or rural address')
We choose Sendle as they are a carbon neutral company, meaning:
From Sendle
"Every dollar we invest enables us to support genuinely world-changing initiatives. To find that dollar amount, we calculate the potential CO2 generated by all parcel sends for the previous year, and then invest it via our partner, South Pole. So the deliveries of all Sendle customers are 100% carbon neutral."


Do we accept Returns?
We sure do, depending on which product and the circumstances.
Please see our returns section for full details


How is our packing Eco Friendly?
In every aspect of my business, I am conscious about my environmental impact.
So when it comes to packing your products, this is very important to me. 
Parcels:
Your products are tied together using fabric scraps, and then wrapped in craft paper. They are then, either tied with jute string or more fabric scraps, before going in a compostable mailer.
Envelopes:
If they are shipped as a letter, they will be in a craft paper bag, and a cardboard mailer - please recycle these

What other steps do we take to be Eco Friendly?

My products are made consciously and with love in my home. I source repurposed fabrics as much as possible. Otherwise i purchase from other Australian Small Business's. Any scraps from natural fibres are saved from landfill by being hand shredded and put in my compost bin. All other scraps are made into smaller products, or if too small, given to other crafters to use or otherwise to daycare. I make sure very little business waste ends in landfill.

Do we wholesale?
Yes we do. You can email branches.of.me@outlook.com for the wholesale price list