It is important to us that you are satisfied with your purchase of our products. If you are not satisfied, an item may be returned for a refund within 21 days of shipping confirmation. Excluding Swim Nappies, Cloth pads, Make up Pads and Breast Pads due to hygiene reasons To be eligible for a refund an item must be unused, in the same condition in which you received it, and in its original packaging. Refunds will only be given to the original purchaser. Please note that a custom made items may only be returned for a refund if it contains a manufacturing defect. For returns on Swim Nappies, Cloth Pads, Make Up Pads and Breastpads can ONLY be made if they are faulty If you feel there is a problem with the product received, please contact us via email: firstname.lastname@example.org and include the following information: Your email address Invoice number and date of purchase Name of product purchased Reason for returning the product We will respond within five business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product(s). We reserve the right to reject a request for a refund if a returned item is not in its original condition when we receive it. All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser. Branches Of Me reserves the right to change, modify, add or remove any part of this Returns and Refunds Policy at any time and without notice. Any variation to this policy will apply as soon as it is posted on our website.